AT&T in Bakersfield, CA Closed now

Reviews about AT&T

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  January 16, 2019, by Frank Thahim
  The other day they called the cops on me I have been AT&T customer for over 17 years . Had the worst customer service experience ever last week at this store . Me and my wife purchased two new phones , upon finding out that my lg phone had a faulty screen I took it back two days later , the gentlemen wanted to charge me $45 re stocking fee , I asked to speak to a manager as I has spent a lot of money with them over the years and may be they could waive the fee , he said he was the manager on duty , so I said okay I will pay the fee "although it was a s..t phone " . He said he is refusing me service for swearing at him which I didn't . Then he got up and said he was calling the cops and going to the back to let his manager know . I thought he was the manager. This really startled me as I had my 3 year old daughter with me , as he walked towards the back I started video taping and went asked another young lady if she could call the manager . I waited there for another ten minutes and the manager lady came out . I asked her if she could help me just return the phone and she said know as I was swearing at her employee . I told her she wasn't there and I don't know what he told her in the back . But she would not help me . And then finally the cops showed up and I explained to them what happened and they agreed with me that they should help me and asked the manager to help me but she wouldn't so they couldn't force her to . They gave me both the employees names and asked me to call AT&T . This all happened In front of my little daughter and was terrible. Don't know what to say. I have most of this on video and will try to contact some one so that it doesn't happen to other people.